Please take time to read our terms and conditions prior to booking your treatment. If you have any questions please get in touch prior to booking- we’d be happy to discuss.

All patients must be 18 and over.

All new patients must have a consultation ahead of any treatment.

Consultations are charged in full prior to booking, however this charge is redeemable against any treatment a patient should decide to proceed with. If you do not proceed with a treatment, the only instance in which the consultation fee is refundable is if we cannot proceed due to a safety concern.

All bookings require a payment card on file. This card will not be charged unless you fail to show or cancel without giving us 72 hours notice. The reason we hold a card on file is because many of our treatments require us to advance purchase equipment/consumables or, in the case of anti wrinkle treatments, arrange a prescription.

If you choose to cancel your appointment without giving 72 hours notice or do not show a payment of 50% of your total booked treatment will be taken from your payment card on file.

We often have a busy schedule and therefore ask that clients arrive on time for their appointments to allow the full amount of time required for treatment. If you are more than 10 minutes late, we reserve the right to cancel your appointment and 100% of your total booked treatment will be taken from your payment card on file.

If patients would like to book in for multiple treatments and cant find their availability on the booking tool then please speak with us directly. We are only able to go ahead with the treatment they have booked during their allocated appointment time.

We accept all major credit/debit cards as well as cash and bank transfer. We do not accept cheque.

Please be aware that we are required to take photographs pre and post-treatment for your clinical record. These images are kept private unless you give consent for these to be used for marketing purposes. All data is kept in accordance with our privacy and data protection policies.

We apologise, but for the safety reasons, we ask that you do not bring children or babies to your appointment.

The person receiving the treatment is only allowed in the treatment room. If you attend your appointment with someone, they will have to stay in our waiting area.

By Using Our Site You Accept These Terms and Conditions which you should read carefully and understand before using our site. If you do not agree to these Terms and Conditions you must stop using our site immediately.

These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, https://thefaceworkshop.co.uk (“Our Site”).

These Terms and Conditions were last updated on July 2023.

The following documents also apply to your use of Our Site:

• Our Privacy Policy, including information on how we use cookies, available online at https://thefaceworkshop.co.uk/our-policies. This is also referred to below in Part 15.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and

“We/Us/Our” Means The Face Workshop

2. Information About Us

2.1 Our Site is operated by The Face Workshop which is a trading name of GM Investments Group. We will be a limited company registered in England and Wales and Our main trading address is 72 High Street, Tunbridge Wells, TN1 1YB.

3. How to Contact Us - To contact Us, please email Us at hello@thefaceworkshop.co.uk or telephone Us on 07939084753.

4. Access to Our Site

4.1 Access to Our Site is free of charge.

4.2 It is your responsibility to make the arrangements necessary in order to access Our Site.

4.3 Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.

5. Changes to Our Site - We may alter and update Our Site (or any part of it) at any time.

6. Changes to these Terms and Conditions

6.1 We may alter these Terms and Conditions at any time. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.

6.2 If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.

7. International Users- Our Site is intended for users in the United Kingdom. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.

8. How You May Use Our Site and Content (Intellectual Property Rights)

8.1 All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties. You are advised that The Face Workshop is a Registered Trademark.

8.2 You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).

8.3 You may print and download extracts of any page(s) from Our Site for personal use only.

8.4 You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.

8.5 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.

8.6 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.

8.7 Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.

9. Links to Our Site

9.1 You may link to any page on Our Site

9.2 Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.

9.3 You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).

9.4 Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.

9.5 You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.

10. Links to Other Sites

10.1 Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.

10.2 The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

11. Disclaimers

11.1 Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only. Professional advise will be tailored to each individuals specific needs during a face to face consultation.

11.2 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.

11.3 If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.

12. Our Liability

12.1 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.

12.2 If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.

12.3 If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

13. Viruses, Malware, and Security

13.1 We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.

13.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

13.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

13.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

13.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

13.6 By breaching the provisions of Parts 13.3 to 13.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

14. Acceptable Usage of Our Site

14.1 You may only use Our Site in a lawful manner and ensure that you comply fully with any and all local, national or international laws and regulations that apply.

14.2 If you fail to comply with the provisions of this Part 14, you will be in breach of these Terms and Conditions. We may take one or more reasonably appropriate (and lawful) actions in response.

15. How We Use Your Personal Information- We will only use your personal information as set out in Our Privacy Policy, including information on how we use cookies, available online at https://thefaceworkshop.co.uk/our-policies.

16. Communications from Us

16.1 If you have signed up using the “sign up” button on our website, then you provide consent for us to send you marketing emails from time to time. However you may opt to these emails at any time using the contact us details above in part 3. It may take up to 5 working days for your opt out request to take effect and you may continue to receive emails during that time.

17. Law and Jurisdiction

17.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

17.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 17.1 takes away from or reduces your legal rights as a consumer.

17.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

17.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.