Please take time to read our terms and conditions prior to booking your treatment. If you have any questions please get in touch prior to booking- we’d be happy to discuss.

All patients must be 18 and over.

All new patients must have a consultation ahead of any treatment.

Consultations are charged in full prior to booking, however this charge is redeemable against any treatment a patient should decide to proceed with. If you do not proceed with a treatment, the consultation fee is non-refundable.

All bookings require a payment card on file. This card will not be charged unless you fail to show or cancel without giving us 72 hours notice. The reason we hold a card on file is because many of our treatments require us to advance purchase equipment/consumables or, in the case of anti wrinkle treatments, arrange a prescription.

A 50% charge of your full treatment price (in addition to your deposit) will apply if you fail to reschedule your appointment within 72 hours of the original date/time. Make sure to read these terms and your consent forms thoroughly as this charge also applies if you are unable to proceed on the day due to a pre-informed contraindication.

We often have a busy schedule and therefore ask that clients arrive on time for their appointments to allow the full amount of time required for treatment. If you are more than 10 minutes late, we reserve the right to cancel your appointment and 100% of your total booked treatment will be taken from your payment card on file.

If patients would like to book in for multiple treatments and cant find their availability on the booking tool then please speak with us directly. We are only able to go ahead with the treatment they have booked during their allocated appointment time.

We accept all major credit/debit cards as well as cash and bank transfer. We do not accept cheque.

Please be aware that we are required to take photographs pre and post-treatment for your clinical record. These images are kept private unless you give consent for these to be used for marketing purposes. All data is kept in accordance with our privacy and data protection policies.

We apologise, but for safety reasons, we ask that you do not bring children or babies to your appointment.

The person receiving the treatment is only allowed in the treatment room. If you attend your appointment with someone, they will have to stay in our waiting area.

You must populate your consent forms and questionnaires prior to appointment- this allows me to undertake crucial pre-appointment checks (to avoid disappointment) and allows you to ask me any questions you may have about your treatment.

You cannot have any treatments if you are taking or about to start taking antibiotics.

You must warn us immediately of any of the following: Pregnant/breastfeeding/IVF, recent/impending dental work and history of psoriasis, Keloid scarring or cold sores.

Please do not wear makeup to your appointment, there is an additional charge of £5 to remove this on the day.

Skin Consultations should not be booked as a Botox Consultation or vice versa, they are separate treatment plans/appointments and there is not enough time allocated to go through both consultations in one appointment. If you wish to have both- please book both to ensure there is enough time to thoroughly discuss. If you are unsure which one to book please ask.

If you have any planned procedures (dental or medical), holidays or if you have had any treatments previously- please clearly list this on your questionnaire (what you have had and when you have had it/ plan to have it). If you are unsure what to capture please reach out to us.

If you are having injectable treatments, you must remain local to the clinic and out of a UV intense environment for at least 2 weeks post treatment. Please ensure your appointment is arranged around any foreign travel plans.

By Using Our Site You Accept These Terms and Conditions which you should read carefully and understand before using our site. If you do not agree to these Terms and Conditions you must stop using our site immediately.

These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, https://thefaceworkshop.co.uk (“Our Site”).

These Terms and Conditions were last updated on July 2023.

The following documents also apply to your use of Our Site:

• Our Privacy Policy, including information on how we use cookies, available online at https://thefaceworkshop.co.uk/our-policies. This is also referred to below in Part 15.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and

“We/Us/Our” Means The Face Workshop

2. Information About Us

2.1 Our Site is operated by The Face Workshop which is a trading name of GM Investments Group. We will be a limited company registered in England and Wales and Our main trading address is 72 High Street, Tunbridge Wells, TN1 1YB.

3. How to Contact Us - To contact Us, please email Us at hello@thefaceworkshop.co.uk or telephone Us on 07939084753.

4. Access to Our Site

4.1 Access to Our Site is free of charge.

4.2 It is your responsibility to make the arrangements necessary in order to access Our Site.

4.3 Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.

5. Changes to Our Site - We may alter and update Our Site (or any part of it) at any time.

6. Changes to these Terms and Conditions

6.1 We may alter these Terms and Conditions at any time. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.

6.2 If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.

7. International Users- Our Site is intended for users in the United Kingdom. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.

8. How You May Use Our Site and Content (Intellectual Property Rights)

8.1 All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties. You are advised that The Face Workshop is a Registered Trademark.

8.2 You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).

8.3 You may print and download extracts of any page(s) from Our Site for personal use only.

8.4 You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.

8.5 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.

8.6 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.

8.7 Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.

9. Links to Our Site

9.1 You may link to any page on Our Site

9.2 Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.

9.3 You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).

9.4 Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.

9.5 You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.

10. Links to Other Sites

10.1 Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.

10.2 The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

11. Disclaimers

11.1 Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only. Professional advise will be tailored to each individuals specific needs during a face to face consultation.

11.2 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.

11.3 If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.

12. Our Liability

12.1 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.

12.2 If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.

12.3 If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

13. Viruses, Malware, and Security

13.1 We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.

13.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

13.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

13.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

13.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

13.6 By breaching the provisions of Parts 13.3 to 13.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

14. Acceptable Usage of Our Site

14.1 You may only use Our Site in a lawful manner and ensure that you comply fully with any and all local, national or international laws and regulations that apply.

14.2 If you fail to comply with the provisions of this Part 14, you will be in breach of these Terms and Conditions. We may take one or more reasonably appropriate (and lawful) actions in response.

15. How We Use Your Personal Information- We will only use your personal information as set out in Our Privacy Policy, including information on how we use cookies, available online at https://thefaceworkshop.co.uk/our-policies.

16. Communications from Us

16.1 If you have signed up using the “sign up” button on our website, then you provide consent for us to send you marketing emails from time to time. However you may opt to these emails at any time using the contact us details above in part 3. It may take up to 5 working days for your opt out request to take effect and you may continue to receive emails during that time.

17. Law and Jurisdiction

17.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

17.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 17.1 takes away from or reduces your legal rights as a consumer.

17.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

17.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

The Face Workshop understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our patients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 1.             Information About Us

The Face Workshop which is a trading name of GM Investments Group Ltd who are a registered limited business under company number 15026293. Our registered address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ and Our main trading address is 72 High Street, Tunbridge Wells, TN1 1YB.

Data Protection Officer: Matthew Edwards

Email address: hello@thefaceworkshop.co.uk

Telephone number: 07852431826

Postal address: 72 High Street, Tunbridge Wells, TN1 1YB

We are members of the Nursing and Midwifery Council and the Royal College of Nursing which places recommendations on us for what type of patient data we should collect and how long we should hold patient data for.

2.             What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3.             What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4.             What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

a)             The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

b)             The right to access the personal data we hold about you. Part 10 will tell you how to do this.

c)             The right to have your personal data rectified if any of your personal data held by us inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

d)             The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.

4.1.1      Note: Although a request to delete or dispose your personal data can be made to us, in many instances it is likely we will be able to comply with the request in full. This is due to the nature of the treatments we provide and the fact it may be necessary to provide detailed information on the treatment you have received at a later date, for example to another healthcare professional. Under GDPR legislation exemptions apply to Medical diagnosis, the provision of health or social care and the management of health or social care systems or services.

e)             The right to restrict (i.e. prevent) the processing of your personal data.

f)               The right to object to us using your personal data for a particular purpose or purposes.

g)             The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

h)             The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

i)               Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed for as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.

5.             What Personal Data Do You Collect and How?

We may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. We do also collect information about your lifestyle and past medical history which is classed as ‘special category’ or ‘sensitive’ personal data. This is in order that we can provide safe and effective treatments. We do not collect personal data relating to children or data relating to criminal convictions and/or offences. We do not process data that is likely to result in a high risk to individuals. 

Data Collected

How We Collect the Data

A)    Identity Data- First Name, Last Name, Email Address, Date of Birth and some preferences

Through our website and marketing tools when you populate one of our forms, or sign up to our newsletter by clicking on the sign-up button

B)    Identity Data- First Name, Last Name, Address, Email Address, Phone Number, Date of Birth

Through our supplier software “Aesthetic Nurse Software” when you use our booking tool, pretreatment questionnaires or visit us in clinic

C)   Lifestyle and past medical history- previous conditions, current conditions, medication, GP contact details, next of kin contact details, weight, height, smoking status, diet, alcohol intake, Pregnancy status

Through our supplier software “Aesthetic Nurse Software” when you use our booking tool, pretreatment questionnaires or visit us in clinic if your treatment requires it

D)   Financial information- Payment Card Details

Through our supplier software “Aesthetic Nurse Software” when you use our booking tool or visit us in clinic.

Through our supplier software “Hubspot” when you use our booking tool.

E)    Signed Information and Consent Forms

Through our supplier software “Aesthetic Nurse Software” when you use our booking tool, pretreatment questionnaires or visit us in clinic if your treatment requires it

F)    Website cookies- Functional and Performance/Analytics cookies

Through using our website

G)   Before and After Photographs

Through our supplier software “Aesthetic Nurse Software” when you visit us in clinic if your treatment requires it

6.             How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how may use your personal data, and our lawful bases for doing so. The items in the “what data we use” column relate to the items identified in section 5.

What We Do, What Data We Use, Our Lawful Basis

Supplying our Products and Services

B) Identity Data

C)Lifestyle and Past Medical History

E)Signed Consent Forms

G) Before and After Photos

In order to fulfil our contract to you and to meet regulatory guidelines and insurance requirements.

Managing Payments for our Products and Services

B) Identity Data

D) Financial Data

In order to fulfil our contract to you

Communicating with you

B) Identity Data

In order to fulfil our contract to you.

Supplying you with information by email that you have opted-in-to (you may opt-out at any time by contacting us using the details in section 11.

A) Identity Data

On provision of consent via our website.

Provide our Website

F) Website Cookies

For the legitimate interest of our clients in finding out information about our clinic and treatments.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We do not carry out any automated decision making or profiling.

We only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we  do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some rare circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

7.             How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept): 

Type of Data, How Long we Keep it

Identity Data- First Name, Last Name and Email Address

Until you Opt Out

Identity Data- First Name, Last Name, Address, Email Address, Phone Number

10 Years after your last Treatment

Lifestyle and past medical history- previous conditions, current conditions, medication, GP contact details, next of kin contact details, weight, height, smoking status, diet, alcohol intake, Pregnancy status

10 Years after your last Treatment

Financial information- Payment Card Details

Until your Card Expires or unless you ask us to remove it. Note: a payment card is required to make bookings as per our booking policy.

Signed Consent Forms

10 Years after your last Treatment

Website cookies- Functional and Performance/Analytics cookies    

Up to Four Years

Before and After Photographs

10 Years after your last Treatment

8.             How and Where Do You Store or Transfer My Personal Data?

We will only store your personal data in the EU. This means that it will be fully protected under the Data Protection Legislation.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

·      limiting access to your personal data to those employees and contractors with a legitimate need to know and ensuring that they are subject to duties of confidentiality;

·      By using high security, cloud based, supplier software. Meaning your data is stored in high security data centres and never stored locally;

·      By using complex passwords which are changed regularly;

9.             Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions

You have agreed for us to refer you to another healthcare provider, clinic or other relevant organisation.

We believe that there is a legitimate safety concern to yourself or the public.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

10.          How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 10 working days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11.          How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: hello@thefaceworkshop.co.uk

Telephone number: 07852431826

Postal Address: 72 High Street, Tunbridge Wells, TN1 1YB

12.          Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website. This Privacy Notice was last reviewed/updated on July 2024.