We recommend booking a free discovery call or skincare consultation with our expert team. We can then talk you through your options.

We recommend starting with a free discovery call with one of our skincare experts — we’ll show you the next steps in your skin journey.

Yes! We offer free discovery calls and virtual skincare consultations to help you choose the right products. Please follow the booking link at the top of the page.

We offer free delivery for all orders over £120 just add code: SHIPME at checkout.

Medical-grade products contain higher-strength active ingredients, are clinically tested, and deliver results backed by science. They’re often sold under professional supervision to target specific skin concerns like pigmentation, ageing, acne, or rosacea.

As part of our agreement with AlumierMD, we are not licensed to sell their products directly through our online store. This helps ensure fair pricing across all clinics and protects the integrity of professional recommendations. However, you can still shop AlumierMD products easily through our official AlumierMD profile — just click the link on any AlumierMD product, and you’ll be taken to our profile where you can select and purchase the products you need.

Please email us at: hello@thefaceworkshop.co.uk and we’ll be able to set you up!

This is due to the strength/potency of these products. They require you to register as an AlumierMD patient and have a consultation with Nurse Georgie prior to ordering. Get in touch with us at: hello@thefaceworkshop.co.uk and we’ll sort you out right away.

It is against the law in the UK to advertise any prescription only products. We offer a range of medical-grade skincare products, but prescription-only treatments are not available for direct purchase online. These treatments require a consultation with a qualified practitioner to assess your skin and ensure they are safe and appropriate for you. If you’re interested in prescription options, we recommend booking a free discovery call with our expert team.

In this instance, please reach out to us at: hello@thefaceworkshop.co.uk. We can setup a payment link for you.

We offer nationwide UK delivery, typically within 3 working days. You’ll receive tracking details once your order is dispatched.

Currently, we ship within the UK only.

For safety reasons, we cannot accept returns on products.

If your order hasn’t been processed yet, we may be able to make changes. Please email: hello@thefaceworkshop.co.uk as soon as possible.

It is aways gutting when your favourite product is out of stock! It is worth reaching out to us at: hello@thefaceworkshop.co.uk as we can often recommend alternatives to suit your needs. Or we can let you know when it comes back in stock.

Klarna is available at the checkout for all Obagi products. If you would like to use Klarna to purchase AlumierMD or a mix of AlumierMD/ Obagi products then please reach out to us at; hello@thefaceworkshop.co.uk . We can setup a payment link for you to access this flexible payment option.

Yes, we do! So not only will you enjoy your skincare, but you’ll also earn Avios points towards your next holiday — just don’t forget to pack your SPF!